Vaibhav Badlawala

Software developer | IT Support | Application Developer

LinkedIn Profile
Professional Summary

Computer Science graduate from the University of Bridgeport with experience in IT Support, Software Development, and QA. Skilled in providing Level 1 & Level 2 technical support, troubleshooting Windows and Microsoft 365 environments, desktop support, hardware/software installation, networking (TCP/IP, DNS, DHCP), and customer support. Experienced with Java, Python, C#, SQL, REST APIs, Postman, Git/GitHub, and application development. Passionate about solving technical challenges, delivering excellent user support, and building reliable software solutions. Currently seeking full-time opportunities as an IT Support Specialist, Desktop Support Technician, Technical Support Engineer, Application Developer, Software Engineer, or QA Engineer.

Key Skills & Expertise
App Development

Flutter, Android Studio, Cross-Platform Development, State Management

Software Engineering

C#, ASP.NET Core, Go, Java, Python, OOP

QA & Testing

QA Automation, Selenium, Postman, Black-box/White-box Testing, Regression Testing

Cloud & DevOps

AWS Certified, Docker, Linux, Azure, CI/CD Pipelines

Databases

SQL Server, PostgreSQL, MongoDB, Firebase

Tools

Jira, Git/GitHub, Visual Studio, Microsoft Dynamics 365, Outlook

IT Support & Technical Expertise

Leveraging a strong foundation in IT support, I excel at providing comprehensive technical assistance, troubleshooting, and maintaining robust system operations. My focus is on ensuring seamless user experience and efficient problem resolution across diverse IT environments.

Level 1 & 2 Support

Diagnosing and resolving technical issues, escalating complex problems to specialized teams with detailed documentation.

Windows & M365

Expertise in troubleshooting and managing Windows OS, Microsoft Office Suite, Exchange Online, and SharePoint.

Desktop & Hardware

Proficient in installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.

Network Admin

Managing network connectivity, troubleshooting TCP/IP, DNS, DHCP, and ensuring robust infrastructure.

User Account Mgmt.

Creating, modifying, and deactivating user accounts, managing permissions, and password resets efficiently.

Customer Service

Providing clear, patient, and effective communication, ensuring high user satisfaction and support quality.

Professional Experience: Upptik LLC

Quality Assurance (QA)

March 2026 - Present | Guilford, CT, United States

1
End-to-End Test Execution

Executed comprehensive functional and non-functional testing for web and mobile platforms, validating complex workflows and end-to-end user journeys to ensure seamless system performance.

2
Multi-Methodology Testing

Applied black-box, white-box, and regression testing techniques to identify defects and verify system stability across diverse application modules.

3
UI/UX Quality Audits

Performed rigorous $UI/UX$ evaluations, auditing layout consistency, alignment, and visual clarity to optimize the overall user experience and interface reliability.


1
Defect Lifecycle Management

Identified, documented, and tracked software bugs and unexpected behaviors in features like forms and navigation flows using structured Excel-based reporting for clear communication with developers.

2
Validation & Verification

Conducted retesting of resolved issues and regression suites to confirm successful fixes and prevent the introduction of new defects during platform updates.

3
Collaborative Improvement

Participated in technical training and team syncs to refine testing accuracy and align QA strategies with evolving product requirements and space-tech engineering principles.

QA Automation Expertise
Test Automation Frameworks

Designing and implementing robust frameworks using Selenium, TestNG, and JUnit for web and mobile applications.

Automated Testing Tools

Proficient with API testing (Postman, SoapUI) and BDD frameworks (Cucumber) for comprehensive test coverage.

CI/CD Pipeline Integration

Seamlessly integrating automated tests into CI/CD tools like Jenkins and GitLab CI for continuous testing and rapid feedback.

Test Script Development

Developing and maintaining efficient, reusable, and scalable test scripts with clear documentation for reliability.

Performance & Load Testing

Conducting performance and load tests to identify bottlenecks and ensure applications meet high standards for speed and scalability.

Continuous Integration

Implementing best practices for continuous integration, fostering frequent code merges and automated testing to accelerate development.

Professional Experience: University of Bridgeport
Academic & Campus Technology Services

September 2025 - April 2026

United States

Provided primary front-line technical support and customer service for the University of Bridgeport IT Department.

1
First-Level Support

Resolved technical inquiries for students, faculty, and staff, including Wi-Fi, account access, email, and basic software issues.

2
Customer Service

Delivered professional and courteous service as the first point of contact for all IT-related queries.

3
Triage and Referral

Accurately assessed complex issues and escalated them to appropriate IT specialists or university departments.

Education Journey
1
Master of Science in Computer Science

University of Bridgeport (September 2024 - April 2026)

Focus: Software Development

2
Bachelor of Computer Application

Veer Narmad South Gujarat University

(October 2021 - May 2024)

Specialization: Information Technology

Featured Project: AI-Driven Symptom Diagnostic MVP
FlutterFirebaseSQLiteDart

Architected and deployed a cross-platform health-tech application utilizing Flutter for a responsive UI and SQLite/Firebase for a high-availability hybrid data strategy. Developed a specialized voice-to-text input system and an automated symptom-matching algorithm, integrating RESTful APIs to deliver real-time health reports. To ensure software reliability, implemented a comprehensive QA suite including widget testing and regression testing for the admin analytics dashboard, resulting in a scalable, end-to-end solution with optimized performance and data integrity.

Professional Experience: Madhav Enterprises
Application Developer (Android / Flutter)

Feb 2021 - June 2024

Gujarat, India

Experienced Android Developer with hands-on experience building real-world, user-friendly applications with smooth functionality and intuitive design; skilled in integrating APIs including payment gateways; experienced with databases such as Firebase Realtime Database, SQLite, and MySQL; proficient in implementing secure authentication systems; and focused on developing scalable, reliable apps that deliver a seamless user experience and meet practical business needs.

1
API Integration

Experienced in API integration and application testing for seamless functionality.

2
Solution Design

Skilled in designing solutions based on client requirements and front-end development using Java.

3
Customer Support

Proficient in system updates and providing customer support via email and calls.

Certifications & Achievements
AWS Academy Graduate

AWS Academy Cloud Foundations

Volunteering

Assisted students with software installation and exam-related problems.

GitHub Projects

Showcasing real-world Python solutions.

My Passion for Technology

My journey in software development is driven by a deep passion for creating innovative solutions and continuously expanding my knowledge. From mastering Java for Android to diving into Python and cloud services, I embrace every opportunity to learn and grow.

"The only way to do great work is to love what you do."

Connect With Me
Mobile

214-603-7859

LinkedIn

www.linkedin.com/in/vaibhav-badlawala-b76b48239

Future Aspirations
Mastering Python

Deepening expertise in Python for advanced software development.

Cloud Architecture

Leveraging AWS knowledge to design scalable cloud solutions.

Innovative Projects

Contributing to impactful projects that solve real-world problems.

Leadership & Mentorship

Guiding future developers and fostering a collaborative environment.

Made with